Returns Policy
At Mohmith, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
General Returns
- Damaged or Tampered Parcels: If your parcel is damaged or tampered with upon receipt, please refuse to accept it. Contact our customer care at 08046163052 or email us at support@mohmith.com with your order number. We will arrange a replacement delivery at the earliest.
Customized Products
- Customized products cannot be returned or exchanged unless there is a manufacturing defect.
Facetime or Skype Call Orders
- Products ordered via Facetime or Skype calls can only be returned or refunded if there are manufacturing defects. Accessories are not returnable.
Order Cancellations
Customer-Initiated Cancellations
- Orders can be canceled within 24 hours of placement. No cancellations are permitted beyond 24 hours, except under extenuating circumstances.
- Any accepted cancellation beyond 24 hours will be at Mohmith’s discretion, and the refund will be issued as a credit voucher code.
- Cancellation requests must be emailed to support@mohmith.com with your ORDER No. Requests via phone or online chat are not accepted.
- 7 working days to accept return post delivery
Company-Initiated Cancellations
- Mohmith reserves the right to cancel any order without explanation under circumstances where the requirement cannot be met. Communication of such cancellations or applicable refunds will be made in a reasonable time.
Refunds
- A canceled order within 24 hours will result in a credit voucher code for future purchases or a refund to your bank account.
- Refunds will be reimburse to your Credit Card / Net Banking / Debit Card Account within 7 business days.
- During peak periods such as Sales or Festive periods, processing returns may be delayed.
- Products purchased during Sale are not eligible for refunds.
- Mohmith will not issue refunds exceeding the product’s value.
For any further assistance, please contact our customer care at 8884448823 or email us at info@mohmith.com.