Returns Policy

At Mohmith, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

General Returns

  • Damaged or Tampered Parcels: If your parcel is damaged or tampered with upon receipt, please refuse to accept it. Contact our customer care at 08046163052 or email us at support@mohmith.com with your order number. We will arrange a replacement delivery at the earliest.

Customized Products

  • Customized products cannot be returned or exchanged unless there is a manufacturing defect.

Facetime or Skype Call Orders

  • Products ordered via Facetime or Skype calls can only be returned or refunded if there are manufacturing defects. Accessories are not returnable.

Order Cancellations

Customer-Initiated Cancellations

  • Orders can be canceled within 24 hours of placement. No cancellations are permitted beyond 24 hours, except under extenuating circumstances.
  • Any accepted cancellation beyond 24 hours will be at Mohmith’s discretion, and the refund will be issued as a credit voucher code.
  • Cancellation requests must be emailed to support@mohmith.com with your ORDER No. Requests via phone or online chat are not accepted.
  • 7 working days to accept return post delivery

Company-Initiated Cancellations

  • Mohmith reserves the right to cancel any order without explanation under circumstances where the requirement cannot be met. Communication of such cancellations or applicable refunds will be made in a reasonable time.

Refunds

  • A canceled order within 24 hours will result in a credit voucher code for future purchases or a refund to your bank account.
  • Refunds will be reimburse to your Credit Card / Net Banking / Debit Card Account within 7 business days.
  • During peak periods such as Sales or Festive periods, processing returns may be delayed.
  • Products purchased during Sale are not eligible for refunds.
  • Mohmith will not issue refunds exceeding the product’s value.

For any further assistance, please contact our customer care at 8884448823 or email us at info@mohmith.com.